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Exceptional Customer Service

Exceptional Customer Service

We have a great variety of training programs covering every possible aspect in customer service. They can have a short duration and stand alone or be part of a more extended program/ training academy.

Our methodology includes:

  • The Prework: on-the-job observation to discover the specific needs of the participants.

  • The design of the training program according to the company’s culture

  • Implementation of the program

  • Program Evaluation Report

  • Follow up sessions that establish gained knowledge

Some of our topics are:

  • Consultative Customer Service

  • Effective Telephone Customer Service

  • Cross selling & up selling in Customer Service

  • Customer service coaching

  • Stress management in Customer Service