Exceptional Customer ServiceWe have a great variety of training programs covering every possible aspect in customer service. They can have a short duration and stand alone or be part of a more extended program/ training academy.
Our methodology includes:
- The Prework: on-the-job observation to discover the specific needs of the participants.
- The design of the training program according to the company’s culture
- Implementation of the program
- Program Evaluation Report
- Follow up sessions that establish gained knowledge
Some of our topics are:
- Consultative Customer Service
- Effective Telephone Customer Service
- Cross selling & up selling in Customer Service
- Customer service coaching
- Stress management in Customer Service