Exceptional Customer Service

We have a great variety of training programs covering every possible aspect in customer service. They can have a short duration and stand alone or be part of a more extended program/ training academy.

Our methodology includes:

• The Prework: on-the-job observation to discover the specific needs of the participants.


• The design of the training program according to the company’s culture


• Implementation of the program


• Program Evaluation Report


• Follow up sessions that establish gained knowledge

Some of our topics are:

• Consultative Customer Service


• Effective Telephone Customer Service


• Cross selling & up selling in Customer Service


• Customer service coaching


• Stress management in Customer Service